What is the process called when a guest leaves the property?

• A. Cancellation
• B. Early make-up requests
• C. Block
• D. Check-Out

Answer: (D)

The main concept is the term used for when a guest finishes their stay and leaves the property. This is called check-out. It’s the standard process in hospitality where the guest settles any remaining charges, returns keys or access cards, and the staff notes the room’s status to prepare it for the next guest.

Check-out is distinct from other scenarios: cancellation refers to ending a reservation before the guest arrives, a block is simply holding rooms for future use, and early make-up requests aren’t a recognized term for what happens at departure. So check-out is the correct term for when a guest leaves.