START Front Desk Representative Online Course Practice Test

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Which statement best describes Routine Maintence Need?

A need that requires immediate attention, such as a leaking ceiling or a broken window

A need that can be scheduled for later repair by the maintenance department, like replacing the air filter

Routine maintenance involves tasks that can be planned and scheduled in advance to prevent problems and keep systems running smoothly. Replacing an air filter is a classic example because it’s a regular, predictable task the maintenance team can perform on a set schedule to maintain air quality and HVAC efficiency. In contrast, a leaking ceiling or broken window is an urgent issue that needs immediate attention, which reflects corrective maintenance, not routine planning. An emergency plan is about responding to crises, not ongoing upkeep, and equipment that handles money isn’t related to maintenance tasks at all.

A plan to follow in case of an emergency

The equipment that handles money for the property

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