If you suspect a fraud attempt at the front desk, which action aligns with proper procedures?

• A. Confront the individual immediately and detain them.
• B. Ignore the situation and continue working.
• C. Document details, report to the supervisor or security, and follow organizational fraud reporting procedures.
• D. Inform other patients in the lobby about the suspected fraud.

Answer: (C)

When you suspect a fraud attempt at the front desk, the proper approach is to handle it through documented procedures rather than taking matters into your own hands. The right course is to carefully write down what you observed—times, details of the interaction, any documents involved, names, and any suspicious behavior—and then report it to your supervisor or security, following your organization’s fraud reporting process. This protects you and others, preserves potential evidence, and ensures the incident is handled consistently and legally.

Confronting the individual immediately can escalate danger and may violate policy or law. Ignoring the situation isn’t appropriate because fraud can continue and reflect poorly on you and the organization. Informing other patients would breach privacy and could cause unnecessary alarm. If you’re unsure of the exact steps, use the established incident-reporting channels provided in your training or policy materials.